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Return & Refund

As the leading manufacture and brand owner of Mileseey, we always look forward to customer's feedback and advice, we have the standard procedures and policy to gather and manage feedback to provide the reasonable solutions and keep customers satisfied, and these feedback and advice are important to improve our product, service and the R&D development of new products.

About return policy

For most items shipped and sold by store (www.mileseeytools.com), the standard returns window under the mentioned returns policy is 30 days after delivery (which is same as all major existing e-commercial business platforms).

Change of mind returns policy

Under the mileseeytools returns policies, the following conditions apply to change of mind returns:

  • All item packaging (boxes, manuals, warranty cards, etc) must be returned with the returned items. 
  • Packaging must be unopened.Items must be in new and unworn condition.
  • Any items that, because of customer negligence, misuse or tampering are, damaged, missing parts or in unsellable condition, will not be accepted for return.
  • Any items that have been resized, damaged, or otherwise altered after delivery will not be accepted for return.
  • Shipping cost of change of mind returns will be responsible and paid by customer as prepaid, the original shipping fees will not be refunded under the returns policies for change of mind returns.

Returning Faulty Items

Faulty items will not be returned in their original packaging, but must be packaged appropriately to avoid damage during the return shipping process.

The item(s) due to customer damage are not required to accept any returned item that, as a result of customer negligence, misuse or tampering is, damaged, missing parts or in unsellable condition.

Return operation instructions

For return request, please kindly send order information, reason description, photo or video proof etc to email address: mileseeytools@mileseey.com, our service center will handle the return request within 2 business days and reply with optional solutions such as return, exchange, resend, partial refund or full refund etc.

Once the return request and solution are agreed between customer and mileseeytools under the delivered order, customer can follow the email instructions to proceed the return according to the confirmed logistics company and delivery address, then send the shipping tracking number to the above email address. Service center will proceed the necessary inspection after the retured package is received.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.

It typically takes some working days for the credit to appear on the buyer's credit card statement. This depends on how long it takes the buyer's bank to process the transaction.

Sale items (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at mileseeytools@mileseey.com.

Late or missing refunds (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Shipping of returns

To return your product, you should mail your product to our specified delivery address with our confirmation by email: mileseeytools@mileseey.com.

Customer will be responsible for paying for the shipping costs for returning item. Please use the trackable shipping service and purchasing shipping insurance as option. 

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